Porting a number is a process to reassign your fax number to another carrier. That allows you to keep using your current fax number.
Request
To start using your current fax number in eComfax you need the following:
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PORTING DOCUMENTS NEEDED |
DESCRIPTION |
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LOA
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Letter of Authorization, including: · Fax number to be ported. · The bank account number for the service charge. · This letter must be signed by the person that initially was authorized to buy the service. · The company address in the LOA, and the address of the fax number in the current provider must match. |
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A copy of the Last Invoice |
A copy of the last invoice from the old service provider including at least the first page, where the fax number to be ported is shown.
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After gathering those documents, please send them to:
customer.services@ecomfax.com
The handling process may not start until CWS have received these two documents properly filled in and signed
Once CWS has received the user’s signed letter, along with the mandatory documents, the time to complete reassign of the carrier is 7 to 15 working days. The processing will not start until all the necessary documentation has been received. •
When can I use the service?
During the process you can check the Fax number status in your eComfax web.
While the porting is in process the status should be “PENDING”
Until such porting processing gets effective, you can send faxes and use all features of advanced communications (CertiFax, PCIFax,) but not receive faxes on your number until the process is finish. When the transfer is completed, the status of your Fax status turns into “Completed” and therefore faxes send to your number come in the eComfax platform.
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Fax function that can be used |
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Allowed |
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Send a fax |
PENDING |
YES |
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Send SMS |
PENDING |
YES |
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Send SecureFax |
PENDING |
YES |
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Send CertiFax |
PENDING |
YES |
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Send PCI Fax |
PENDING |
YES |
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Receive a fax |
PENDING |
NO |
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*WARNING! |
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Do NOT cancel the service with your current service provider after applying for a port. Doing so may leave you without service and you may also lose your number. |
FAQs
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If I am already a COMCAST customer WHY do I still need to port the number?
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eComFax is a specialized Fax network with advanced security and failover mechanisms to ensure delivery of mission critical documents.
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Why did I stop receiving faxes on my fax machine?
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Once the porting process has been completed your faxes are received in your email client.
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Do I have to cancel the service with my old carrier?
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No! Doing so may leave you without service and you may also lose your number
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I can not find the Account number
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Call your current carrier and try to get the account number
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I can not find the PIN or password
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This info is not always necessary but if requested, please call your current carrier and ask for this information.
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I have been requested for a different manager to sign the LOA
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LOA for an specific fax number needs to be signed by the person that originally was authorized to buy the service with the old carrier.
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I have provided a wrong fax number to port.
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Please contact customer.services@ecomfax.com at your earliest convenience |
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I have been notified that the address does not match.
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You need to provide an address to port a number in the original location. If you changed office recently the valid address is the old one. It also may be the address of your main office instead of the address of a branch office or vice versa.
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I got a message stating that “number has been deactivated and can not be ported”.
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This may happen if you cancelled your service before porting could be completed. Contact a sales rep.
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Number was ported to COMCAST and we have now been several days without fax.
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Numbers to be used in eComFax need to be ported to eComFax and not to COMCAST network. Doing so may leave customer without fax service for several days.
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My current fax number is managed by eFax (J2Global) company.
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In order to release the number, the customer has to talk with the current carrier (J2s reseller) to discuss ways to port their number away. J2 does offer phone support, the customer needs reach out to them (we can not do that on behalf of the customer):
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